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>> ITIL-4-Specialist-High-velocity-IT Test Topics Pdf <<

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 2

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 3

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 4

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 5

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline

NEW QUESTION # 67
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

A. Knowledge management
B. Incident management
C. Service catalogue management
D. Configuration management

Answer: C

NEW QUESTION # 68
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B. k

Answer: A

NEW QUESTION # 69
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

Answer:

Explanation:
Improve the training given to the staff of the service desk function

NEW QUESTION # 70
Which value chain activity communicates the current status of all four dimensions of service management?

A. Plan
B. Obtain/build
C. Improve
D. Engage

Answer: A

NEW QUESTION # 71
......

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